At Nreka.com, we want you to have the best shopping experience. If there’s an issue with your order, we are here to help. Please read our Refund and Returns Policy carefully.

1. Returns

We do not accept returns or exchanges unless there is a problem with the product, such as:

  • The product is damaged or defective.
  • The product is not as described or is incorrect.

2. Refund

You are eligible for a refund in the following cases:

  • The item was damaged during shipping.
  • The wrong item was sent to you.
  • The item has a printing error or defect.

We will refund the product’s cost or send a replacement. Shipping fees are non-refundable unless the issue is due to our error.

3. Conditions for Refund and Returns

To qualify for a refund or return:

  • Contact us within 14 days of receiving your order.
  • Provide proof of the issue, such as photos of the damaged or incorrect item.
  • Items must be unused and in their original condition.

4. Shipping Returns

  • If a return is approved, you will need to send the product back to us.
  • The customer is responsible for return shipping costs unless the issue is caused by us (e.g., damaged, defective, or wrong item).
  • We recommend using a trackable shipping service to ensure we receive the item.

5. Non-Refundable Cases

We cannot process refunds or returns in the following cases:

  • The wrong size was chosen by the customer.
  • The customer changed their mind after the order was processed.
  • The product was damaged due to misuse by the customer.
  • Any request made after 14 days of delivery.

6. Shipping Issues

If your order is lost or delayed in shipping:

  • Contact us immediately, and we will work with our shipping partner and Printify to resolve the issue.
  • If the carrier confirms the package is lost, we will issue a refund or send a replacement.

7. How to Request a Refund or Return

To start a refund or return request, please:

  1. Email us at contact@nreka.com with your order number, details of the issue, and clear photos if applicable.
  2. Wait for our team to review your request and respond within 2–3 business days.
  3. Follow the instructions provided for returning the item if needed.

8. Contact Us

If you have any questions about this policy, feel free to contact us:

Nreka.com
Email: contact@nreka.com